Who we are:
NETARAXY
is a trading name of:
SARL Moulin Les Riaux
SIREN 891 461 147 R.C.S. Châteauroux
VAT FR42891461147
FRANCE: 7 Les Riaux, 36700 Châtillion-sur-Indre
+33 975 796 402 ( France )
IRELAND: 251 Richmond Road, Fairview, Dublin D03 AX66..
+353 1913 1931 ( Ireland )
Privacy Policy
This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.
Topics:
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- Marketing
- What are your data protection rights?
- Cookies
- Changes to our privacy policy
Our Company collects the following data:
- Personal identification information (Name, email address, phone number, etc.)
You directly provide Our Company with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website
Our Company collects your data so that we can:
- Process your order and manage your account.
- Email you with special offers on other products and services we think you might like.
Our Company securely stores your data at Les Riaux, 367000 Chatillion-sur-Indre. It is encrypted and stored on one computer.
Our Company will keep your personal data for 12 months. Once this time period has expired, we will delete your data from our system.
Our Company would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Our Company from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here, and let us know.
What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using one of the ways mentioned below.
We do not use Cookies. In fact we dislike them on principle.
RETURNS
Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
* Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
* Any item returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and have still not received your refund, contact us at the following address: bureau@moulinlesriaux.com.
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an e-mail to bureau@moulinlesriaux.com and send your item to: 7 Les Riaux, Châtillon-sur-Indre, 36700, France.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it We will send the refund to her and she will therefore know that you have returned her gift.
Shipping
To return your product, you must send it to the following postal address: 7 Les Riaux, Châtillon-sur-Indre, 36700, France.
Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €75, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.
Changes to our privacy and returns policyOur Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. By sending us a mail you agree with this policy.
Email us at: web-contact@netaraxy.com
Call us:
+33 975 796 402 ( France )
+353 1913 1931 ( Ireland )
Or write to us at: SARL Moulin Les Riaux, 36700 Chatillion-sur-Indre, France.
